Victim Services - Job Details
Posted: Jul 05, 2021
Expires: Aug 31, 2021
Victim Services of S.D.G. & A. is a non-profit organization dedicated to providing assistance to individuals who have been victimized as a result of a crime or tragic circumstance. Our agency works in partnership with police as well as emergency responders and other community-based services to ensure victims receive the help they need to assist them in the development of their personal path to wellness.
The organization is in search of a Family Court Support Worker who will be responsible for providing assistance to victims of domestic/intimate partner violence as they navigate the family court process. This position reports directly to the Executive Director.
This is a full-time bilingual position at 35 hours per week with flexible work hours which may include some evenings and/or weekends and on-call hours. The position requires that support be provided in at the Cornwall Court, supporting the communities of Stormont, Dundas, Glengarry and Akwesasne as well as the L’Orignal Court, supporting the communities of Prescott-Russell.
Duties and Responsibilities
Client and Service Delivery/Program Support:
• Adhere and complies with agency Policies and Procedures, ensures Ministry program guidelines and service/program eligibility criteria is met and any changes are followed
• Provide services covering the Cornwall Courthouse (Stormont, Dundas, Glengarry and Akwesasne) and the L’Orignal Courthouse (Prescott-Russell), as resources permit
• Conduct needs assessment, intakes with clients, answer questions, assess eligibility and open a file if deemed eligible and provide and maintain client files based on sound case management support and established process
• Provide services and assistance to victims accessing the Mobile Tracking System (MTS) Program
• Discuss the clients’ role and other parties’ role in the family court process without providing legal advice
• Discuss clients’ safety needs and complete safety plans as required
• Make necessary referrals to FLIC or Duty Counsel for support and with completing and filling out court forms.
• Assist clients with the Legal Aid process
• Debrief with clients after court or lawyer appointments, Family Law Information Centre or Duty Counsel meetings.
Community Involvement and Outreach:
• Liaise with community partners, responding to a variety of telephone inquiries from community services and the public; provide information regarding the Family Court Support Worker Program and Victim Services of S.D.G. & A
• Attend and represent the Family Court Support Worker Program and all services offered by Victim Services at public events as requested
• Travel to the counties and liaise with community agencies to aid in public education as requested
• Participate in various committees, networks or coalitions pertaining to domestic/intimate partner violence and the Family Court process.
Victim Services of S.D.G. & A. Family Court Support Worker Employment Opportunity Page 2
Program Evaluation and Improvement:
• Collect and incorporate information gathered through the evaluation process to ensure effective program and service delivery
• Contribute and participate in Team meetings with an aim of improving service and program provision, Team efficiencies and cohesiveness.
• Ensure that policies and procedures are followed and contribute to efficiencies of the program and of the team.
• Ensure that all required statistical information is collected and documented as per established mechanisms, policies and procedures.
• Take messages for the Executive Director and all other staff members; maintain knowledge of their schedule and whereabouts and contact when out of the office if urgent situation arises
• Complete administrative tasks such as answering telephone, typing and filing correspondence, operating office equipment and computer as required.
The Ideal Candidate Would Possess:
• A degree/diploma in the Social or Human Services field
• Minimum two (2) years experience working in the social or human services field and/or issues affecting victims
• Crisis intervention experience/education an asset
▪ Consent to a Vulnerable Sector Criminal Background Check
▪ Swear or affirm an Oath of Confidentiality
▪ A valid Driver’s License and access to a reliable vehicle for work purposes
▪ Strong interpersonal skills and ability to maintain good working relationships with police services and community members
▪ The ability to maintain strict confidentiality around all issues regarding calls for service to victims, information shared in volunteer training/debriefing and information about the organization, volunteers and staff members
▪ Excellent oral and written communication skills
▪ Conscientious in completing all necessary documentation with attention to detail
▪ Willingness to work flexible hours/on-call hours and travel throughout the counties
▪ Excellent computer knowledge (Excel, Word, PowerPoint, Internet); ability to design/work with spreadsheets
▪ Bilingual (written, spoken) in both English and French.
Annual Full Time Salary Range Based on Experience and Qualifications: $39,130 - $44,262
Please forward your letter of interest and resume no later than 5:00 p.m. Monday, July 12, 2021 to:
Emily McBain, Executive Assistant
117 First Street East, Cornwall, ON K6H 1K8